Direct Billing for Therapy & Counselling Services

How Direct Billing Works

1. Review Your Insurance Coverage

Before beginning services, we encourage you to review your insurance coverage details, including eligible practitioner designation, reimbursement percentages, maximum coverage amounts, and benefit reset dates, to help support a smooth billing process.

2. Exploring Direct Billing

During your consultation or at any time throughout care, you can connect with our admin team to explore eligible direct billing options for your services. Reach out to admin@kstherapyservices.ca or call 519-760-5787.

*Please note that only select therapists offer direct billing through Telus eClaims. Our current therapists offering Telus direct billing are Kathleen, Madison, and Laura.

3. Insurance Information & Consent

Complete the required consent forms through Jane, our secure client portal, and provide your insurance information before your appointment to help support a smoother billing process.

4. We Submit Your Claim

After your session, KSTS will submit eligible claims to your insurance provider on your behalf. 

As coverage and direct billing availability vary between plans, our team will contact you if any concerns arise during the submission process.

*Please note: At this time, KSTS can submit claims through one primary insurance provider only. Coordination of benefits and secondary claim submissions are not available.

5. Remaining Balance

If there is any remaining balance after claim submission, it can be paid by credit card or e-transfer.